Return Policy

At Adel Gold Tea, we are committed to providing quality products and a reliable shopping experience.

Return Period

You may request a return or replacement within 3 days of receiving your order if:

• The product is damaged or defective.

• You received the wrong product.

• An item is missing from your order.

• The package arrives opened, tampered with, or significantly damaged.

• The product has a verified quality issue.

How to Request a Return

Please contact our customer support team within the 3-day return period and provide:

• Order ID

• Name and contact number

• A brief description of the issue

• Clear photos or videos of the product and packaging, if requested

We may request additional information or evidence to verify the issue.

Return Conditions

• The product should be returned in its original packaging whenever possible.

• Products damaged through misuse, negligence, or improper storage are not eligible for return.

• As tea is a consumable food product, opened or partially consumed products are generally not returnable, unless there is a verified quality, contamination, damage, or defect issue.

• Return requests submitted after 3 days may not be accepted.

Replacement

Once the issue is verified and the return is approved, we may provide a replacement, subject to product availability.

Please keep the product and its packaging until the return process is completed.

Adel Gold Tea – Quality you can trust, from the first sip to the last.