Terms & Conditions

Last Updated: August 29, 2026

Welcome to Adel Gold Tea. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to these terms.

If you do not agree with these terms, please do not use our website or services.

Definitions

• Customer/User/You: Any person who visits our website or purchases our products.

• Products: Tea and other products offered by Adel Gold Tea through our website.

• Website: The official Adel Gold Tea website and its related pages.

• Order: A purchase request placed through our website.

Eligibility

You must be at least 18 years old or use the website with the involvement and consent of a parent or legal guardian.

By using our website, you confirm that the information you provide is accurate and complete.

Account & Customer Information

If an account is required, you are responsible for keeping your account information secure.

You must provide accurate information when placing an order, including your name, phone number, and delivery address.

Adel Gold Tea may restrict or cancel accounts or orders involving suspected fraud, misuse, or unlawful activity.

Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, weights, and other information are accurate.

Minor differences in product appearance, packaging, color, or labeling may occur.

Product availability may change without prior notice.

Adel Gold Tea reserves the right to correct errors or update product information when necessary.

Pricing & Payment

All prices are displayed in Bangladeshi Taka (BDT) unless stated otherwise.

Available payment methods may include:

• bKash

• Nagad

• SSLCOMMERZ

• Cash on Delivery (COD)

Payment transactions are processed through the relevant payment service providers.

Adel Gold Tea may cancel an order if payment cannot be verified, a product is unavailable, incorrect pricing is identified, or fraudulent activity is suspected.

Order Confirmation & Cancellation

After placing an order, you may receive an order confirmation through the contact information provided.

An order may be cancelled before dispatch by contacting our customer support, subject to our order processing status.

Adel Gold Tea may cancel an order due to:

• Product unavailability

• Incorrect pricing or product information

• Payment issues

• Incorrect customer information

• Suspected fraud or misuse

• Other circumstances beyond our reasonable control

If we cancel a prepaid order, any eligible refund will be handled according to our Refund Policy.

Delivery

We offer delivery services across available areas of Bangladesh.

Delivery time may vary depending on location, product availability, courier service, weather, and other logistical conditions.

Any delivery time shown on the website is an estimate and is not guaranteed.

Customers are responsible for providing a correct and complete delivery address and contact number. Adel Gold Tea is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Return & Refund

Returns and refunds are handled according to our separate Return Policy and Refund Policy.

Please review those policies before placing an order.

Use of the Website

You agree to use our website only for lawful purposes.

You must not:

• Provide false or misleading information.

• Place fraudulent or unauthorized orders.

• Attempt to damage, hack, or disrupt the website.

• Copy, misuse, or reproduce our website content without permission.

• Use the website in a way that may harm Adel Gold Tea or other users.

Privacy

Your personal information is handled according to our Privacy Policy.

We may use trusted service providers such as bKash, Nagad, SSLCOMMERZ, courier partners, Google Analytics, and Meta Pixel as described in our Privacy Policy.

Intellectual Property

All content on the Adel Gold Tea website, including the brand name, logo, product images, photographs, graphics, text, designs, and other materials, belongs to Adel Gold Tea or its respective rights holders.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

Limitation of Liability

Adel Gold Tea will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical problems, or other external events.

To the extent permitted by applicable law, our liability relating to a product or order will not exceed the amount paid for the affected product or order.

Force Majeure

Adel Gold Tea will not be responsible for delays or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, political unrest, transportation problems, internet or technical failures, or other unforeseen events.

Governing Law

These Terms & Conditions are governed by the applicable laws of the People’s Republic of Bangladesh.

Any dispute will be handled in accordance with the applicable laws and legal procedures of Bangladesh.

Changes to These Terms

Adel Gold Tea may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of the website after changes are posted means you accept the updated terms.

Legal Compliance Reference

Adel Gold Tea aims to operate its online business in accordance with applicable laws and regulations of Bangladesh, including relevant provisions of:

• Consumer Rights Protection Act, 2009

• Digital Commerce Operation Guidelines, 2021

• Personal Data Protection Act, 2026

• Cyber Security Act, 2026

• Other applicable laws, regulations, and regulatory requirements of Bangladesh

Contact Information

Adel Gold Tea
Email: adel.tea@outlook.com
Phone: +88 01675-285968
Address: Station Road, Sreemangal, Moulvibazar

For questions or concerns regarding these Terms & Conditions, please contact us using the information above.

Adel Gold Tea – Quality you can trust, from the first sip to the last.